Lawson, R.V.; Kaiser, L.H.; Wegner, S.C. 2026 Results of a survey on public expectations of emergency management in Aotearoa New Zealand. Lower Hutt, NZ.: Earth Sciences New Zealand. GNS Science report 2025/21. 127 p.; doi: 10.21420/JTQ7-TM06
Abstract
This study explores public perceptions of natural-hazard risks, preparedness and confidence in emergency management across Aotearoa New Zealand, drawing on survey responses from 521 participants. Earthquakes, floods and severe weather were identified as the most prominent risks. Respondents generally rated agencies, such as the National Emergency Management Agency (NEMA); Civil Defence and Emergency Management (CDEM); and first responders as well-prepared and capable, while expressing lower confidence in the preparedness of families, communities, iwi/marae and institutions responsible for vulnerable populations. Individuals with emergency-management experience reported higher self-assessed preparedness and knowledge but were also more critical of institutional readiness and information accessibility. Although most participants found emergency-preparedness information from NEMA relatively easy to access, emergency-management staff/volunteers were more likely to report difficulties. Free-text feedback revealed widespread calls for clearer leadership, improved communication and stronger community engagement. Both professionals and the public emphasised the need for inclusive education, localised planning and structural reform to build a more resilient and well-supported emergency-management system. These findings suggest strong public trust in formal emergency services but highlight gaps in community-level readiness and the need for improved communication and integration across all levels of emergency response (auths)
